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Troubleshooting 69
Documents are not ejected properly
When you set and scan a multi-page document, individual pages of the
document are not fully ejected from the eject rollers. (The trailing edge sticks
partway inside the scanner.).
Cause This is not a jam. The scanner is designed to stop at a certain
point in the eject sequence while waiting to scan the next
page of the document.
Action You may either pull the partially ejected page out from between
the eject rollers, or leave the page as it is and scan the next page.
For details on how to clear jammed paper, refer to “Clearing Paper Jams” on
page 53.
Resulting scanned images are not correct
If the resulting scanned images are not crisp, if there are lines or spots on the
images, or if there is some other problem with scanned images, likely causes
are listed below. Check each item and take the appropriate action.
Cause The scanning glass or the rollers inside the scanner are dirty.
Action Clean the scanning glass and rollers as described on page 53.
Cause The application software is not set up properly for
scanning.
Action Check the scanning-related settings, such as brightness in the
application software.
For example, if the document cannot be scanned at all, it is
possible that the brightness setting is too high. If the resulting
scanned images are too dark, it is possible that the brightness
setting is too low.
Cause The scanner driver or application software is not running
normally.
Action If the software is set properly for scanning and normal scanning
is still not possible, it is possible that the scanner driver or the
application software is not running normally. Reinstall the
scanning driver or the application software. For details on how to
install the scanner driver, refer to page 33. For details on how to
install the application software, refer to the application software
instruction manual.
71


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