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3
Sorting
Images
1
2
4
5
Downloading
Images
Viewing
Images
Printing
Images
Editing
Images
6
Processing
Large Numbers
of RAW Images
7
Remote
Shooting
10
HDR PQ
Mode
8
Playing Back
Movies and Saving
Still Photos
11
Specifying
Preferences
9
Handling
RAW Movies
Troubleshooting
If DPP is not operating correctly, refer to the subjects below.
You cannot install software unless you are logged into an account with
Administrator privileges. Log in again into an account with
Administrator privileges. For how to log in and how to specify
Administrator settings, refer to the User’s Manual for the Macintosh
computer you are using or for OS.
DPP does not operate correctly on a computer if its system
requirements are not met. Use DPP on a computer with compatible
system requirements (p.3).
Even if your computer has the RAM capacity (memory) described in
the system requirements (p.3), if other applications are running at the
same time as DPP, you may not have sufficient RAM (memory). Quit
any applications other than DPP.
Depending on the card reader and computer OS used, SDXC cards
may not be correctly detected. In such a case, connect your camera
and computer with the provided interface cable, and transfer the
images to your computer using EOS Utility.
Images that are not supported by DPP are not displayed. (Thumbnail
images are displayed as [?].) There are various types of JPEG and
TIFF images, so JPEG images other than Exif 2.2, 2.21 or 2.3
compatible images and TIFF images other than Exif compatible
images may not to be displayed properly (p.4).
Installation can not be completed correctly
DPP does not work
The card reader does not detect the SD card
Images are not displayed properly
Since recipes are not compatible between RAW images and JPEG or
TIFF images, neither can be applied to the other.
If a RAW image which has a color space other than sRGB is
converted and saved as a JPEG or TIFF image (p.91, p.175), the
colors will be subdued when viewed in software that is only
compatible with sRGB color space. In such a case, set the RAW
image’s color space to sRGB, convert and save again as a JPEG or
TIFF image, and then view the image.
The Auto Lighting Optimizer (p.58) is a function compatible with
cameras equipped with the Auto Lighting Optimizer.
Adjustments made with the Auto Lighting Optimizer cannot be applied
to RAW images shot with the cameras not compatible with this
function.
If the color of the monitor that displays an image is not adjusted
correctly, or if the profile for a printer that is to print image is not set
up, the color of the image displayed on screen and the color of the
printed photograph may differ greatly. If the color of the monitor that
displays images is corrected and the profile for a printer is set up
correctly (p.175), the color of a printed photograph and the color of an
image on screen can be more closely matched. Using a Canon printer
automatically sets up the profiles for the printer, so you only need to
set the color of the monitor to bring the colors closer to each other.
If a large number of images are printed in batches, printing may stop
in the middle or the images may not be printed. Reduce the number of
images to print or increase the memory on your computer.
A recipe could not be pasted (applied) to another image
Colors are subdued in the image when viewed with
other software
The colors of the image displayed on screen and
the colors of the printed image do not match
Printing a large number of images in batches
cannot be performed
180


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