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18
TROUBLESHOOTING
PROBLEM
CAUSE
The inside
illumination light
bulb does not
turn on.
Electricity absence.
Door switch is
blocked.
Check whether the appliance is switched off.
(see Temperature Adjustment).
Ensure that there is a current in the house.
The refrigerator
and freezer do not
sufficiently cool.
The doors are not
closed.
The doors are
frequently opened
Erroneous setting
of the
temperature.
The refrigerator
and freezer have
been
excessively filled.
Surrounding
temperature is too
low.
No electrical
power.
Avoid unnecessary opening of the doors for a
period of time.
Check the temperature setting and, if it is
possible, cool even more (see Temperature
adjustment)
Wait for the stabilization of the temperature of
the refrigerator or freezer.
Check that the ambient temperature is in
accordance with what is indicated on the
nameplate (see Installation).
The power cord is not properly plugged in.
Check whether the appliance is switched off
(see Temperature adjustment)
Ensure that in the home there is current.
The food in the
refrigerator
freezes.
Erroneous setting
of the
temperature.
Food in contact
with the back wall.
The freezing of too
much fresh food
causes a lowering
of the temperature
of the refrigerator
Adjustment) and, if possible, decrease temperature setting.
Separate the food from the back wall of the refrigerator.
Do not exceed the maximum amount to be frozen (see Freezing).
The bottom of the
refrigerator
compartment
is wet or droplets
are present.
The drain tube
could be clogged.
allow the discharge of water.
Presence of drops
or water on the
back wall
of the refrigerator.
Normal operation
of the refrigerator.
Presence of water
in the vegetable
drawer.
Lack of air
circulation.
Vegetables and
fruits with too
much moisture.
not put foods that prevent air circulation.
Wrap the fruit and vegetable materials plastic
such as, for example, films, bags or containers.
The motor runs
continuously.
The doors are not
closed.
The doors are
opened frequently.
Ambient
temperature is
very high.
Thickness of frost
than 3mm.
close properly.
Avoid unnecessary open ports for a certain period.
Verify that the ambient temperature is in
accordance with the specifications on the nameplate (see Installation).
Set the display/thermostat a warmer temperature.
Defrost the unit (see Defrosting).
The frozen food is
thawing.
The ambient
temperature range
below climate class
of the product.
The compressor
starts rarely
The freezer door is
not closed.
Make sure the door is closed and that the gasket
is sealing properly.
WI-FI light flashes
3 sec on - 1 sec off.
Router off.
Lacking
connection.
Reset the product (see WI-FI)
IF YOU ARE NOT SOLVED THE PROBLEM, CONTACT THE SERVICE CENTER, PLEASE
GIVE THE TYPE OF FAULT AND THE INFORMATION
ON THE PLATE OF THIS APPARATUS TO INSIDE THE REFRIGERATOR
COMPARTMENT:
The model of equipment.
• The number of series.
SCRAPPING OLD APPLIANCES
This appliance is marked according to the European directive 2012/19/EU on Waste
Electrical and Electronic Equipment (WEEE).
WEEE contains both polluting substances (which can cause negative consequences
for the environment) and basic components (which can be re-used). It is important
to have WEEE subjected to specific treatments, in order to remove and dispose
properly all pollutants, and recover and recycle all materials.
Individuals can play an important role in ensuring that WEEE does not become an
environmental issue; it is essential to follow some basic rules:
WEEE should not be treated as household waste.
WEEE should be handed over to the relevant collection points managed by the
municipality or by registered companies. In many countries, for large WEEE, home
collection could be present.
In many countries, when you buy a new appliance, the old one may be returned to
the retailer who has to collect it free of charge on a one-to-one basis, as long as the
equipment is of equivalent type and has the same functions as the supplied
equipment.
Conformity
By placing the mark on this product, we are confirming compliance to all
relevant European safety, health and environmental requirements which are
applicable in legislation for this product.
18


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