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Limited Warranty
LIMITED WARRANTY
Canadian Spa Company. Manufacturing extends the following
warranties to the original purchasers of its portable spas:
Structural Warranty: Canadian Spa Co. warrants
structure of the spa shell against water loss due to structural
failure for the period of 10 years from the date of purchase by
the original owner. If in Canadian Spa Co. opinion, structure
proves to be defective Canadian Spa Co. will repair or, at its
option, replace the defective structure without charge to the
customer
Surface Warranty: Canadian Spa Co. warrants the acrylic
finish against defects in material and workmanship and specif-
ically against blistering, cracking or delamination for the period
of two (2) years from the original purchase date to the original
purchaser. If, in Canadian Spa Co. opinion, the surface proves to
be defective during this period, Canadian Spa Co. will repair or,
at its option, replace the defective spa shell without charge to
the customer.
Plumbing Warranty: Canadian Spa Co. warrants the
plumbing of the spa will remain free from leaks for the period
of two (2) years from the date of purchase to the original
purchaser.
Equipment Warranty: Canadian Spa Co. warrants the equip-
ment pack (pump, blowers, heater, and control system) against
malfunction and defects in the materials and workmanship for
two (2) years from the date of purchase to the original
purchaser.
Skirting Warranty: Canadian Spa Co. warrants the wood skirt-
ing surrounding the spa to be free from defects in materials
and workmanship at the time of purchase. Because wood skirt-
ing is a natural product and subject to weathering, any fading,
crazing, cracking or warping of the wood finish is not covered.
Extent of Warranty: This Limited Warranty applies to portable
spas manufactured after March1st 2017 and sold by authorized
Canadian Spa Co. dealers to residential retail customers. This
Limited Warranty is given only to the first retail purchaser and
terminates upon transfer of ownership. No warranty is provided
on light bulbs, light lens covers, filters or any dealer installed
accessories. Cost of installation, removal and/or shipping of
the spa is not covered by this Limited Warranty. In the event
Canadian Spa Co. deems necessary the removal of the spa
to a place of repair or that the spa must be replaced, any and
all costs of the spa removal and replacement; landscaping,
decking, fencing and/or structure removal, alteration and/or re-
placement; or other costs of providing access to the spa will be
for the purchaser. This Warranty applies only to spas in single
family, residential installations. This Limited Warranty becomes
void if the spa is placed in commercial application.
TERMS, CONDITIONS AND LIMITATIONS
Any defect or damage caused by installation, alteration or
repair by anyone who is not an employee of Canadian Spa Co.
or authorized service technician is not covered by the Warranty.
This Warranty becomes void if the spa has been subjected to
misuse, abuse, alteration or attempted alteration, repairs or
attempted repairs by anyone other than an authorised Canadian
Spa Co. service technician, improper installation, improper wa-
ter chemistry, improper maintenance, acts of god, or damage
caused beyond the control of Canadian Spa Co. Misuse and
abuse shall include any operation of the spas other than as
directed in the Canadian Spa Co. Manual.
Examples of misuse and abuse include, without
limitation:
Damage of the spa surface caused by leaving the spa
uncovered while the spa is empty of water or due to
covering the spa with plastic film of any kind.
Damage to the spa surface caused by contact with
cleaners or solvents.
Damage caused by the operation of the spas at water
temperatures outside of the range of 2 – 40 degrees
Celsius.
Damage caused by unapproved sanitizer such as
calcium hypochlorite, tri-chlor type chlorine or any
sanitising chemical that may remain undissolved on
the spa surface.
Damage caused by failure to provide even sufficient
support for the spa.
Warranty Performance: In the event of a defect
covered under the terms of this Limited Warranty, notify your au-
thorised Canadian Spa Co dealer. A Canadian Spa Co. authorized
service technician will repair the spa subject to the Terms and
Conditions of this Limited Warranty. Use all reasonable means to
protect the spa from further damage. Reasonable travel charges
may be assessed by Canadian Spa Co. or its authorized service
technician if the spa is located outside the nearest authorized
service technician’s service area. This warranty covers parts
ONLY and does not include travel or on-site service charges
unless a Service Contract has been purchased from Canadian
Spa Co. Ltd.
Disclaimers: Canadian Spa Company or any of its authorized
service technicians shall not be held liable for injury, inconve-
nience, loss of use, chemical or water damage, transportation
costs, continent liabilities or any other incidental or consequen-
tial costs, expenses or damage as result of any deficiency or
alleged deficiency of the spa. In no event shall Canadian Spa
Co. be liable, for any reason or cause, in excess of the amount
paid for the product. No other warranties, expressed or implied,
are valid. No agent, dealer, distributor, Service Company or
other party is authorized to change, modify or extend the terms
of this Limited Warranty in any manner whatsoever.
For more information visit our Support Portal:
http://support.canadianspacompany.com
Owners Manual
25


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