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General warranty conditions
16. General warranty conditions
This product represents an innovative German quality prod-
uct manufactured by Camina & Schmid in compliance with
the state of the art. When designing our products, we attach
great importance to good design, high-quality workmanship
and perfect engineering. Should defects nevertheless occur
on the system that can be proven to be based on material
and/or manufacturing defects, we will rectify them according
to the conditions described below. Legal warranty claims by
the end customer against the seller remain unaected by
these warranty conditions.
Warranty conditions
1. You have proof of purchase (purchase receipt or invoice)
as well as the completed warranty certificate.
2. The system was purchased by a company in one of the
Member States of the European Union and was operated
by a first end customer within a Member State of the
European Union at the time the defects occurred.
3. The product has been installed and put into operation by
a specialist firm in compliance with the statutory provi-
sions. A relevant commissioning report is available.
4. The installation and connection was carried out prop-
erly and correctly adhering to the applicable Camina
& Schmid installation instructions and operating and
assembly instructions.
5. The fireplace including the flue gas paths have been in-
spected by the specialist firm and maintained annually as
required. A relevant confirmation document (e.g. main-
tenance log) has been received from the specialist firm
regarding the maintenance work carried out.
6. The specialist firm was informed by the operator within
one week of the problem occurring.
7. The specialist firm will send the manufacturer written
notification of the complaint. Independent rectification of
the complaint by the specialist company is possible with
prior written agreement and clarification of cost with the
manufacturer.
Warranty period and limitation period
Depending on the product, the warranty period for our
products starts with delivery of the product from the factory
to the specialist firm or wholesaler and is:
5 years: cast-iron masonry inserts
5 years: masonry stoves
5 years: fireplace inserts, fireplace cassette inserts
2 years: boiler units/hot water top-mounted heat exchangers
2 years: for the electronic components as well as operating
elements, such as handles, door hinges, rails
The warranty period ends without notice. All claims arising
from a warranty claim shall be limited to six months after the
occurrence of the claim.
Warranty exclusions
The following parts and/or damage are excluded from the
warranty:
Damage caused by improper installation, use or external
influences
Fire box inner linings
Surfaces and ceramic glass windows
Seals
Fragile items
Parts that come into contact with the fire
Wear parts
Costs for testing, measuring and adjustment work
Reimbursement for indirect or direct consequential
damages
Maintenance costs
Damage caused by improper installation, use or external
influences
This includes, for example frost, incorrect storage or trans-
port, external force, unsuitable / lack of fuel
Fire box inner lining
Cracks in the fire box inner lining cannot be prevented due
to the high temperatures in the fireplace and dierent work
under high thermal loading – ultimately these are natural
products (chamotte, vermiculite). The fireplace can continue
to be used without any problems providing no major pieces
have broken o the plates. A warranty claim can only come
into eect for the fire box inner lining if the plates / mould-
ings dissolve into sandy or chunky parts due to poor mass
and thus have an adverse impact on the required protective
function. Permanent colour-fastness is excluded with coated
and dark interior lining.
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