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General warranty conditions
16. General warranty conditions
This product represents an innovative German quality prod-
uct manufactured by Camina & Schmid Feuerdesign und
Technik GmbH & Co. KG in compliance with the state of the
art. When designing our products, we attach great impor-
tance to good design, high-quality workmanship and perfect
engineering. Should a fault nevertheless occur, the following
is needed to make a claim under warranty:
Warranty conditions
1. Proof of purchase (receipt or invoice) as well the com-
pleted warranty certificate. The warranty is invalidated
without submission of these documents.
2. The products have been installed and put into operation
by a specialist company in compliance with statutory
provisions.
3. The fireplace, flue gas ducts and associated circuits have
been inspected and, as required, maintained annually.
In this case, confirmation by the specialist company is
required of the maintenance work performed.
4. The specialist company has been informed by the opera-
tor within one week of the problem occurring.
5. The specialist company will send the manufacturer
written notification of the complaint. Independent rec-
tification of the complaint by the specialist company is
possible with prior written agreement and clarification of
cost with the manufacturer.
Fault rectification – Repair
Functional faults can be rectified within the factory warranty
under the following conditions:
The fireplace has been installed and connected up with
proper handling and adherence to the applicable Camina &
Schmid Feuerdesign und Technik GmbH & Co. KG installa-
tion regulations and instructions so that the problem can be
clearly identified as a production or material defect.
Warranty period
Depending on the product, the warranty period for our prod-
ucts starts with delivery of the product from the factory:
5 years: Cast-iron masonry inserts
5 years: Masonry stoves
5 years: Fireplace inserts, fireplace cassette inserts
2 years: Gas fireplace inserts
2 years: Hydronic appliances/hot water top-mounted heat
exchangers
2 years: for the electronic components as well as controls,
such as handles, door hinges, rails
Excluded from the warranty
Fire box inner linings
Surfaces and vitroceramic windows
Seals
Fragile items
Parts that come into contact with the fire
Wear parts
Fire box inner lining
Cracks in the fire box inner lining cannot be prevented due
to the high temperatures in the fireplace and dierent work
under high thermal loading – ultimately these are natural
products (chamotte, vermiculite). The fireplace can continue
to be used without any problems providing no major pieces
have broken o the plates.
A claim can only come into eect for the fire box inner lining
if the plates / mouldings dissolve into sandy or chunky parts
due to poor mass and thus have an adverse impact on the
required protective function.
Permanent colour fastness is excluded with coated and dark
interior lining.
Surfaces and vitroceramic windows
Discolouration of galvanised or painted surfaces, sooty or
annealed vitroceramic windows, and all changes caused by
the eects of too high a heat are exempt from the warranty.
38


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