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Maintaining the heating technology
7.2 Useful hints in the event of faults
Fault Cause Remedy Chapter
Vitroceramic window
seriously sooted
Wood too damp Use logs with a max. residual moisture content of 20 % (recommended 15%) 3.3
Wrong fuel Only use the fuels recommended in these instructions. 3.1/3.2
Wood logs too large Use the size of logs recommended in the instructions. Split logs that are too
large if necessary. Do not use round logs. 3.3/12.
Too little wood used Use the recommended quantity of wood, especially with a cold start. 12.
Weather Fill the firebox with less fuel, but use suicient kindling. 5.8
Combustion air setting Check whether the “Combustion air” lever is in the recommended position. 5.5
Chimney required draught The required delivery pressure is 12 Pa. The required draught is aected by the
weather. If the problem persists, inform your technician/chimney sweep or
installer. 5.7/5.8
More than one fireplace con-
nected to the same chimney Check that the door and air control device of other fireplaces connected to the
same chimney are closed. 1.8.7
Fault Cause Remedy Chapter
Fire burns poorly or is
hard to ignite
Wood too damp Use logs with a max. residual moisture content of 20 % (recommended 15%) 3.3
Wrong fuel Only use the fuels recommended in these instructions 3.1/3.2
Wood logs too large Use the size of logs recommended in the instructions. Split logs that are too
large if necessary. Do not use round logs. 3.3/12.
Too little wood used Use the recommended quantity of wood, especially with a cold start. 12.
Wood lit from below Ignite the wood from above as per these instructions. 5.3/5.4
Weather Fill the firebox with less fuel, but use suicient kindling. 5.8
Combustion air setting Check whether the “Combustion air” lever is in the fully open position. 5.5
Combustion air from the
room Open the window and switch o any extraction system. 1.8.7/5.1
External combustion air Check the combustion air conduit and clean if necessary.
Chimney required draught
too low Light a pilot fire in the chimney and ask your technician/chimney sweep or
installer for advice.
Chimney blocked Inform your technician/chimney sweep.
More than one fireplace con-
nected to the same chimney Check that the door and air control device of other fireplaces connected to the
same chimney are closed. 1.8.7
Flue gas throttle flap Open throttle flap, if fitted.
Fault Cause Remedy Chapter
Smoke escapes when
fuel is added
Wood added too soon Only add new fuel at the embers stage. 5.5.3
Quick opening of the
Door Slowly open the door just a gap, wait until the pressure has equalised, then
continue to open it as far as necessary to add wood. 5.5.2
Under draught in the location
of the fireplace Open the window and switch o any extraction system. 1.8.5/5.2
Chimney blocked Inform your technician/chimney sweep.
Flue gas throttle flap Open throttle flap, if fitted.
Fault Cause Remedy Chapter
Fire burning too
strongly
Wood too dry Use logs with a max. residual moisture content of 20 % (recommended 15%). 3.3
Wrong fuel Only use the fuels recommended in these instructions. 3.1/3.2
Wood logs too small Use the size of logs recommended in the instructions. Split logs that are too
large if necessary. Do not use round logs. 3.3/12.
Too large a quantity of wood Use the recommended amount of wood. 12.
Combustion air setting Check whether the “Combustion air” lever is in the recommended position. 5.5
Chimney required draught
too high The required delivery pressure is 12 Pa. Inform your technician/chimney sweep
or installer. 5.8 /12.
Flue gas throttle flap Close throttle flap, if fitted.
31


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