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For further inquiries, please contact our Customer Service Team
Email: ahsservice@watkinsmfg.com Phone: +1 760 598 6464
19
TROUBLESHOOTING PROCEDURES
In the event the spa is not working the way it
should, please first review all the installation and
operating instructions in this manual and check the
message on the panel display. If you are still not
satisfied it is working properly, please follow the
appropriate troubleshooting instructions.
CAUTION! WARNING! SHOCK HAZARD!
No User Serviceable Parts.
Do not attempt service of the control box. Contact
your local Dealer for assistance. Follow all owner's
manual power connection instructions.
NO COMPONENT
OPERATION
Check the following:
1. Is there power to the spa?
2. Is the household circuit breaker tripped?
3. Is the subpanel (230V) tripped?
4. If 1 is yes and 2 and 3 are no contact your
local Dealer for assistance.
PUMP DOES NOT OPERATE,
BUT THE LIGHT DOES
Press the Jets button:
The pump operates but no water flows to jets.
Pump may not be properly primed. This can
happen after the spa is drained and refilled. Press
the Jets button several times, never leaving the
motor on for more than 5-10 seconds at-a-time
with no water coming of jets.
POOR JET ACTION
1. Press the Jets button to make certain the
pump is on.
2. Rotate all the air control valves counter-
clockwise and observe the increased jet
action.
3. Make sure the water level is half way
between top of spa and top of the gray
filter ring.
4. Check for dirty filter. Clean, if necessary.
5. Make sure all jets are in the open position
(turn counterclockwise).
WATER IS TOO HOT
1. Check desired temperature on topside
control.
2. Check for a Diagnostic Message (in
Control Panel Operation section).
OH - Overheat (spa is deactivated) DO
NOT ENTER THE WATER.
If the spa has overheated you should remove
the cover to promote heat reduction. The
spa control system should reset itself when
the water temperature reduces below 41ºC
(
106ºF)
. When the spa temperature falls
below the reset you can push any button
on the topside control to reset the control
system. If the spa will not reset, then shut
off power to the spa and contact your local
Dealer.
Under extreme and/or prolonged weather
conditions it is possible for the ambient
temperature to exceed 41°C (
106ºF)
; effecting
the water temperature of the spa and causing
it to overheat. These conditions could cause
the spa sensors to produce an OH message
and prevent the usage of your spa during
these conditions. The location of your spa
should be reconsidered to reduce the outside
temperature around the spa. For example,
you may need to prevent direct sunlight on
any surface of your spa. Regardless, do not
enter your spa if the temperature is above
40°C (
104ºF)
.
Should checking the above steps fail to
correct the problem, please contact your local
Dealer.
22


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