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7
3 HD TELEVISIE FOUTMELDINGEN
Een foutmelding is vaak op te lossen door de ontvanger te resetten.
Reset de HD-ontvanger: haal de stekker minimaal 1 minuut uit het
stopcontact.
Hieronder volgt een uitleg van veel voorkomende foutmeldingen.
3.1 E 16 (DIT PROGRAMMA MAAKT GEEN DEEL UIT VAN UW
ABONNEMENT)
Deze melding krijgt u als u een zender kiest die niet in uw huidige
digitale abonnement zit.
Krijgt u deze melding bij alle zenders, of op zenders die wél in uw
pakket zitten, reset dan uw smartcard als volgt:
1. Zet uw HD-ontvanger aan en zorg ervoor dat de smartcard in de
opening zit.
2. Ga in uw internet-browser naar www.mijncaiway.nl.
3. Log in met uw logingegevens.
4. Klik op het tabblad ‘MyTV.
5. Kies voor de optie ‘Smartcard Resetten’.
6. Vul de letters in ter bevestiging.
7. Klik op ‘Smardcard reset. Binnen 5 minuten moet uw smartcard gereset
zijn.
Is het probleem niet verholpen? Neem dan contact op met de Caiway
Klantenservice.
3.2 E 06 (SMARTCARD DEFECT)
Waarschijnlijk is de smartcard niet op de juiste wijze geplaatst in de
ontvanger. De pijl op de smartcard moet de ontvanger in wijzen en de
chip moet aan de onderkant zitten.
Zit de kaart er wel goed in? Maak dan de goudkleurige chip schoon met
een zachte droge doek of een schone, zachte gum.
Internet TelefonieTelevisie
9


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