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9
Troubleshooting
Situation Points to check and how to handle Reference
pages
There is no air volume.
The air volume is too weak.
Is the power cord plugged into the wall outlet correctly?
Plug the power cord into the wall outlet. 7
Did you remove the packing material from the deodorizing/dust collecting/
anti-bacterial filter before you installed it?
Remove the packing material from the deodorizing/dust collecting/
anti-bacterial filter and install it in the unit properly.
6
Is the air inlet/air outlet, dirty?
Clean the unit and remove dirt from the air inlet/air outlet on the
unit. If the performance does not improve even after cleaning, replace
the deodorizing/dust collecting/anti-bacterial filter with a new one.
8
The odor indicator remains red
even though the air is not dirty.
The odor sensor may react to changes in temperature and humidity or gas
from sprays and the like.
Wait a few minutes and make sure the odor indicator changes to
yellow or blue.
5
The odor indicator remains blue
even though the air is dirty.
Is the unit placed in a location with bad air circulation, such as in an area
completely surrounded by something?
Make sure the unit is located at least 30 cm away from walls,
furniture, curtains, etc. on both sides, the front, back, and above.
3
Have five minutes already elapsed after turning on the unit?
For the first five minutes after turning the power on, the sensors are
initializing and the unit cannot indicate the exact air condition. Wait a
few minutes and make sure the odor indicator changes to a different
color.
8
The air purifying effect was not
achieved.
Is the unit placed in a location with bad air circulation such as in an area
completely surrounded by something?
Make sure unit is located at least 30 cm away from walls, furniture,
curtains, etc. on both sides, the front, back, and above.
3
Is the air inlet/air outlet dirty?
Clean the unit and remove dirt from the air inlet and air outlet in the
unit. If the performance does not improve even after cleaning, replace
the deodorizing/dust collecting/anti-bacterial filter with a new one.
8
The color of the odor indicator
changed, but the air volume does
not change.
Are you using a mode other than automatic mode?
In operation modes other than automatic mode, the air volume does
not change in accordance with the indications of the odor indicator.
7
10


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