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WALL
3
PLUS - LEAN
3
PLUS - MOON - TILE
3
PLUS
EN
PROBLEM CAUSE SOLUTION INTERVENTION
Pellets do not
reach the
combustion
chamber
Empty hopper Full the hopper.
Open re door or
open pellet door
Close re door and pellet door and check that there are
no pellet grains at the gasket level.
Clogged stove Fume chamber cleaning
Auger blocked by
a foreign object
(for example nails)
Clean the auger.
The auger geared
motor is out of
order
Replace the geared motor.
Check if on the
display there is an
"ACTIVE ALARM"
Have the stove checked.
The re extinguish
and the stove
stops
Empty hopper Full the hopper.
Auger blocked by
a foreign object
(for example nails)
Clean the auger.
Bad quality pellets Try other types of pellets.
Pellet drop value
too low "phase 1"
Adjust the pellet loading.
Check if on the
display there is an
"ACTIVE ALARM"
Have the stove checked.
Flames are weak
and orange
coloured, pellets
do not burn
properly and the
glass blackens
Not sufcient
combustion air
Check as following: probable obstructions of the
combustible air inlet from the back or from the bottom
of the stove; burning pot obstructed holes with too ash
remains. Have the fan blades and auger cleaned.
Obstructed
exhaust
The exhaust chimney is partially or totally obsturcted.
Contact an expert stove-repairer who checks the
stove from the exhaust up to the chimney pot. Provide
immediately for stove cleaning.
Obstructed stove Provide immediately at the inner cleaning of the stove.
The fume fan is
out of order
The pellets can burn also thanks to chimney ue depression
without the aid of the fume fan. Have the fume fan
immediately replaced. It can be noxious to health to let the
stove running without fume fan.
42


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