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KOBE - FENICE - SPARK - INDACO - PRINCE - GO - ECLIPSE
PROBLEM CAUSE SOLUTION INTERVENTION
Pellets do not reach
the combustion
chamber
Empty hopper Full the hopper.
Open fire door or
open pellet door Close fire door and pellet door and check that there are no pellet
grains at the gasket level.
Clogged stove Fume chamber cleaning
Auger blocked by a
foreign object (for
example nails) Clean the auger.
The auger geared
motor is out of order Replace the geared motor.
Check if on the
display there is an
"ACTIVE ALARM" Have the stove checked.
The fire extinguish
and the stove stops
Empty hopper Full the hopper.
Auger blocked by a
foreign object (for
example nails) Clean the auger.
Bad quality pellets Try other types of pellets.
Pellet drop value too
low "phase 1" Adjust the pellet loading.
Check if on the
display there is an
"ACTIVE ALARM" Have the stove checked.
Flames are weak and
orange coloured,
pellets do not burn
properly and the
glass blackens
Not sufficient com-
bustion air
Check as following: probable obstructions of the combustible air
inlet from the back or from the bottom of the stove; burning pot
obstructed holes with too ash remains. Have the fan blades and
auger cleaned. (see SMOKE RPM VARIATION User Manual)
Obstructed exhaust The exhaust chimney is partially or totally obsturcted. Contact an
expert stove-repairer who checks the stove from the exhaust up to
the chimney pot. Provide immediately for stove cleaning.
Obstructed stove Provide immediately at the inner cleaning of the stove.
The fume fan is out
of order
The pellets can burn also thanks to chimney flue depression
without the aid of the fume fan. Have the fume fan immediately
replaced. It can be noxious to health to let the stove running
without fume fan.
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