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CRISTAL 9 - LIFE 9 - CRISTAL PLUS 9 - ICON PLUS 9 - STEEL 9
PROBLEM CAUSE SOLUTION INTERVENTION
Pellets do not reach
the combustion
chamber
Empty hopper Full the hopper.
Open fire door or
open pellet door Close fire door and pellet door and check that there are no pellet
grains at the gasket level.
Clogged stove Fume chamber cleaning
Auger blocked by a
foreign object (for
example nails) Clean the auger.
The auger geared
motor is out of order Replace the geared motor.
Check if on the
display there is an
"ACTIVE ALARM" Have the stove checked.
The fire extinguish
and the stove stops
Empty hopper Full the hopper.
Auger blocked by a
foreign object (for
example nails) Clean the auger.
Bad quality pellets Try other types of pellets.
Pellet drop value too
low "phase 1" Adjust the pellet loading.
Check if on the
display there is an
"ACTIVE ALARM" Have the stove checked.
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