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Troubleshooting & Maintenance ∙ 17 16 ∙ Tips & Tricks
Sous vide cooking requires food to be vacuum sealed to ensure that excess air and moisture are
removed. Vacuum sealing also ensures that the natural taste and nutritional quality is maintained.
Never immerse the plastic clamp into water or discoloration will occur. Make sure it is mounted
above the water line to keep your appliance in pristine condition.
Use high quality, fresh meats which have been stored at or below 41°F/5°C before preparation
begins.
Safely defrost any frozen meat before meal preparation begins.
Make sure that the vacuum bags are clean and have not been contaminated.
Season foods to enhance their flavor. You may wish to marinate or add spices, herbs, butter, or oil
to your vacuum bag prior to sealing.
Commercial quality vacuum systems remove air and moisture before sealing and are more likely to
create an airtight seal.
Ensure that the vacuum bags are completely sealed before cooking.
When the water in the cooking vessel has reached the desired temperature, place the bag carefully
in the water, ensuring that it is fully submerged and that the water can easily circulate around the
bag.
Prepare foods according to the Sous Vide Temperature and Time Guide on page 10-11.
NOTE: When using a large capacity cooking pot, the water will not be able to heat up to 194°F.
Below is a chart displaying water capacity for different pots and the corresponding temperature
scale that the appliance will reach with that particular cooking vessel.
Tips and Tricks Troubleshooting
Maintenance
PROBLEM SOLUTION
The appliance is not working.
Please check to see if the appliance is plugged in.
If the appliance continues to malfunction, please
call Customer Service. .
Error code E1
The water level in the cooking vessel is lower
than the MIN water mark on the Sous Vide
Circulator. The low water sensor will be activated,
the appliance will stop working, and the E1 error
will appear. Turn the appliance off and add
sufficient water to the cooking vessel. Restart the
appliance and the circulator will resume working.
Error code E4
The appliance is equipped with a temperature
protection device. If the water level reaches
below the MIN water mark, and the low water
sensor fails to activate, the motor will power
off automatically and the E4 error will appear.
Unplug the power cord from the electrical outlet
and allow the appliance to cool down. The
circulator will resume working.
6–12 L capacity 104–194°F (40-90°C)
12–19 L capacity 104–167°F (40-75°C)
For removing limescale: fill the cooking vessel with an equal amount of water and vinegar. Do not exceed the
Max marking on the appliance. Then set the appliance to the lowest temperature and the time for 1 hour.
For removing oil marks: fill the cooking vessel with water and a small amount of dish soap. Do not exceed the
Max marking on the appliance. Then set the appliance to the lowest temperature and the time for 1 hour.
K46624_20170808_v2.indd 17 8/9/17 5:19 PM
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