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MY22B0a - 52_1.0_16.09.2021 203
About these operating instructions
9.1.2 Errors in assistance function
Symptom Cause Remedy
Assistance is not
available. Is the battery charged sufficiently? 1Check battery is charged.
2Recharge the battery if it is almost flat.
Is the system switched on? Press On-Off button (battery).
The drive system starts.
Is the level of assistance set to [OFF]? 1Set the assistance mode to a different level of assistance than
[OFF].
2Contact your specialist dealer if you still feel that the no
assistance is being supplied.
The rechargeable battery, on-board
computer or assistance switch may be
connected incorrectly, or one or more
of them may have a problem.
Contact specialist dealer.
Are the pedals being pushed? The pedelec is not a motorbike.
Push the pedals.
Is the speed too high? The electronic gear assistance is only active up to a maximum
speed of 25 km/h.
Check on-board computer indicators.
Is the lock function activated? Use suitable on-board computer.
The battery may become too hot
during rides at high temperatures, up
long inclines or when carrying a heavy
load for a long time.
1Switch off the drive system.
2Leave pedelec to cool down.
3Start the drive system.
The assisted journey
distance is too short. Is the battery fully charged? 1Check charge level.
2Recharge the battery if it is almost flat.
The battery does not perform as well in
winter weather. This does not indicate a problem.
The journey distance can be shorter
depending on the road conditions, the
gear level and the entire light usage
time.
This does not indicate a problem.
The battery is a consumable.
Repeated charging and long periods of
use cause the battery to degrade (loss
of power).
If the distance covered with a fully charged battery has become
shorter, the battery may be affected.
Replace old battery with new one.
It is difficult to pedal. Are the tyres pumped to an adequate
pressure? 1Pump up tyres.
Is the level of assistance set to [OFF]? 1Set level of assistance to [HIGH], [STD], [ECO] or [AUTO].
2Contact your specialist dealer if the pedals are still stiff.
Is the battery fully charged? 1Check charge level.
2Recharge the battery if it is almost flat.
Have you switched on the system with
your foot on the pedal? 1Switch system on again without applying pressure to the
pedal.
2Contact your specialist dealer if the pedals are still stiff.
Table 48: Error solution for assistance system
204


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