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MY21B01 - 12_1.0_06.07.2020 85
Troubleshooting, fault clearance and repair
9.1.4 Battery error
The assisted journey
distance is too short.
The journey distance can be shorter
depending on the road conditions, the
gear level and the entire light usage
time.
1Check battery is charged.
2Recharge the battery if it is almost flat.
The battery does not perform as well in
winter weather. This does not indicate a problem.
The battery is a consumable. Repeated
charging and long periods of use cause
the battery to degrade (loss of power).
If the distance you can cover with one single charge is very
short, replace the battery with a new one.
Is the battery fully charged?
If the distance covered with a fully charged battery has
become shorter, the battery may be affected. Replace the
battery with a new one.
It is difficult to pedal.
Are the tyres pumped to an adequate
pressure?
Pump up tyres.
Is the assistance mode set to OFF?
1Set level of assistance to [BOOST].
2Contact your specialist dealer if you still feel that the no
assistance is being supplied.
The battery charge might be low.
Check how powerful assistance is again after charging the
battery. Contact your specialist dealer if you still feel that the
pedelec does not provide assistance.
Have you switched on the system with
your foot on the pedal?
1Switch the system on again without applying pressure to the
pedal. Contact your specialist dealer if you still feel that the
pedelec does not supply assistance.
Symptom Cause Remedy
Table 51: Level of assistance error solution
Symptom Cause Remedy
The battery discharges
quickly. The battery may be at the end of its
useful life.
Replace the battery with a new one.
The battery cannot be
recharged.
Is the charger mains plug firmly
connected to the socket?
1Pull out the charger mains plug and reconnect it again.
2Try charging again.
3If the battery still won't recharge, contact your specialist
dealer.
Is the charger plug firmly connected to
battery?
1Pull out the charger mains plug and reconnect it again.
2Try charging again.
3If the battery still won't recharge, contact your specialist
dealer.
Is the adapter firmly connected to the
charger plug or the battery's charging
port?
1Connect the adapter firmly to the charger plug or the battery's
charging port.
2Re-start the charging process.
3Contact your specialist dealer if the battery still does not
charge.
Is the battery, the connection terminal
for the battery charger, charger adapter
or battery dirty?
1Wipe the connection terminal with a dry cloth to clean it.
2Try charging again.
3If the battery still won't recharge, contact your specialist
dealer.
Table 52: Error solution for battery
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