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MY21B01 - 12_1.0_06.07.2020 84
Troubleshooting, fault clearance and repair
9 Troubleshooting, fault clearance and repair
9.1 Troubleshooting and fault
clearance
The components of the drive system are checked
constantly and automatically. If an error is
detected, an error message appears on the
display. The drive may be shut off automatically,
depending on the type of error.
9.1.1 The drive system or display do not
start up
If the display and/or the drive system do not start up,
proceed as follows:
1Check whether the battery is switched on. If
not, start the battery.
Contact specialist dealer if the battery level
indicator LEDs do not light up.
2If the LEDs on the battery level indicator light
up, but the drive system does not start up,
remove the battery.
3Insert the battery.
4Start the drive system.
5If the drive system does not start up, remove
the battery.
6Clean all the contacts with a soft cloth.
7Insert the battery.
8Start the drive system.
9If the drive system does not start up, remove
the battery.
10 Fully charge the battery.
11 Insert the battery.
12 Start the drive system.
13 If the drive system does not start up, remove
the display.
14 Fasten the display.
15 Start the drive system.
16 Contact your specialist dealer if the drive
system does not start up.
9.1.2 Error message
If an error message is displayed, run through the
following actions:
1Make a note of the system message. There is
a table containing all system messages in
Section 6.3.1.
2Shut off and re-start the drive system.
3If the system message is still displayed,
remove the battery and then re-insert.
4Re-start the drive system.
5If the system message is still displayed,
contact your specialist dealer.
9.1.3 Assistance function errors
Symptom Cause Remedy
Assistance is not
available.
Is the battery charged sufficiently? 1Check battery is charged.
2Recharge the battery if it is almost flat.
Are you riding up long inclines in
summer weather or have you been
carrying a heavy load for a long time?
The battery may be too hot.
1Switch off the drive system.
2Wait a moment and then check again.
The rechargeable battery, the display
or the assistance switch may be
connected incorrectly or one or more of
them may have a problem.
Contact your specialist dealer.
Is the speed too high? Check on-screen indicators. The electronic gear assistance
only works up to a maximum speed of 25 km/h.
Assistance is not
available.
Are the pedals being pushed? The pedelec is not a motorbike. Push the pedals.
Is the assistance mode set to [OFF]?
1Set the assistance mode to a different level of assistance than
[OFF].
2Contact your specialist dealer if you still feel that the no
assistance is being supplied.
Is the system switched on? Press the battery on-off button to switch it on again.
Table 51: Level of assistance error solution
84


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