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This completes authentication of an additional license.
Troubleshooting
Issue Possible Cause Possible Solution
Video recording does not start.
Surveillance Camera setting not
enabled.
Enable the Surveillance Camera from
Settings.
A LAN cable between the TeraStation
and network camera is disconnected,
or the power is turned off.
Check that the LAN cables are
inserted correctly.
The video recording policy is not
registered.
Register the video recording policy
from Camera Policies.
The device is not connected to a
network on the same LAN, or the
device is not connected to the LAN
port that was set in Settings.
Connect the device to the network of
the LAN port that was set in Settings.
The disk is full.
Free available space on the disk by
moving or deleting files.
The time for the TeraStation and
network camera is not correct.
Set the time in Settings.
There are not enough camera
licenses for the network cameras.
Purchase and register an additional
license.
I cannot enable the surveillance
camera.
Failover is running. Disable failover.
Surveillance cameras no longer
record video.
The target shared folder for the
recorded video was deleted.
Enable surveillance camera
functionality in Settings.
I cannot view the network camera
using Live Viewer.
The network camera is not registered
in some camera policies.
Register the network camera from
camera policies.
There is an error in the network
camera settings.
Verify the settings in the camera
policies.
111


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