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The guarantee covers:
Any equipment or manufacturing defect observed by a
B'Twin workshop team, the replacement of defective parts
with compliant parts for the same use, and labour.
All " b’Twin " branded products are guaranteed for 2 years
unless otherwise indicated and in normal and recommended
conditions of use.
This B’Twin guarantee presents no obstacle to the
application of the legal guarantee against latent defects.
Application of the guarantee:
No impacts: the product must show no signs of damage due
to abnormal conditions of use.
The product must be used in accordance with its
operating instructions and regularly serviced by our
workshops.
Original parts have not been replaced by unauthorised
parts.
The guarantee does not cover:
Damage engaging the liability of a third party or resulting
from an intentional fault.
Damage resulting from maintenance and use not in
accordance with the manufacturer's recommendations or
negligence.
Wear parts (bulbs, cables and cable casings, brake pads,
chainrings, chains, rims, cod wheels, tyres, inner tubes, inside
guards, etc) and labour hours for replacing parts.
Where the product is the subject of modications performed
outside our workshops. Original parts replaced with
unauthorised parts.
Damage resulting from re, lightening, storm, vandalism or
unsecured transport.
Duration of the guarantee:
5 years for the frame.
2 years for parts and labour.
GUARANTEE CHARTER
SAFETY: 10 BIKE CONTROL POINTS
9/TYRES
Check tyre pressure
Check the appearance
of the tyres (not
deformed, tyre
correctly inserted
in rim, tted in the
correct way).
10/BRAKES
Check left and right calipers
are centred
Check contact between the
rim and brake pads
Check brake pad tightness
Check adjustment and
settings of brake levers
1/SADDLE
Check it is centred, horizontal
and tightened
Seatpost
Check it is tight
2/STEERING
Check the handlebars and stem are
centred and tightened
Check the headset
Check the suspension is working
3/HOUSINGS
Check the cable
housings are correctly
positioned in the cable
stops
8/ACCESSORIES
Check that the
following are
present and
functioning:
- the bell
- reector
- lighting and other*
7/DERAILERS
Check the
adjustment of the
derailer stops
Check that the
gear shifters are
functioning and
performing well
6/CHAIN
Check chain
exibility
Check the
detachable
chain link
5/CRANKS
Tighten the pedals
Check that the crank
screws are tightened
Check the position of
your automatic pedal
cleats*
4/WHEELS
Check that the wheels are
centred and tightened
Check that the wheels are not
buckled
* depending on model (rear shock absorber, mudguard, luggage rack...)
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