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If you experience any problems, please call the Helpline on 0800 145 6789* or visit www.bt.com/producthelp
General information
Product disposal instructions
The symbol shown here and on the product means that the
product is classed as Electrical or Electronic Equipment and
should not be disposed with other household or commercial
waste at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive
(2002/96/EC) has been put in place to recycle products using best
available recovery and recycling techniques to minimize the impact
on the environment, treat any hazardous substances and avoid the
increasing landfill.
Product disposal instructions for residential users
When you have no further use for it, please remove any batteries
and dispose of them and the product as per your local authority’s
recycling processes. For more information please contact your local
authority or the retailer where the product was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and check the terms
and conditions of the purchase contract and ensure that this product
is not mixed with other commercial waste for disposal.
Guarantee
Your BT Synergy 5100 is guaranteed for a period of 12 months from
the date of purchase.
Subject to the terms listed below, the guarantee will provide for the
repair of, or at BT’s or its agent’s discretion, the option to replace the
BT Synergy 5100 or any component thereof, (other than batteries),
which is identified as faulty or below standard, or as a result of
inferior workmanship or materials. Products over 28 days old from
the date of purchase may be replaced with a refurbished or repaired
product.
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur within the 12
month guarantee period.
Proof of purchase is provided.
The equipment is returned to BT or its agent as instructed.
This guarantee does not cover any faults or defects caused by
accidents, misuse, fair wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or repair other than
through approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning
your product, please read the Help section beginning on page 50
or contact the BT Synergy 5100 Helpdesk for assistance on 0800
145 6789*. Additional answers to Frequently Asked Questions are
available from www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will
issue a Fault Reference Authorisation (FRA) number and
instructions for replacement or repair. Please note you will need the
FRA number before returning the product. This does not affect your
statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended,
the repair must meet the approval requirements for connection to
the telephone network. We suggest that you call our recommended
repair agents Discount Communications Ltd on 0800 980 8999.
57


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