You can answer the second
call, without disconnecting
your first caller, by pressing
the R(Recall) button. The
first caller will be put on hold.
When you have spoken to
the second caller you can
return to the first caller by
pressing the R(Recall) button
again. You can switch back
and forth between the two
To use Call Waiting
BT Select Services
If you are connected to a digital
exchange, you can subscribe to a
range of BT Select Services. If you
wish to subscribe to any of these
services contact us on Freefone 0800
800 152 business, 150 residential,
8am to 6pm, Monday to Friday.
If an incoming call arrives while you
are already engaged on a telephone
call, you will hear a soft beep every
5 seconds (this beep is not audible to
the person you are speaking to).
Instead of the engaged tone, the second
caller will hear an announcement to
hold on as you are aware that there is
a second call.
Call Waiting
Other services
calls without disconnecting
either if you wish.
If you wish to disconnect
the first call press the TALK
button after speaking to the
first caller.
The handset will then ring.
Press the TALK button
again and continue with the
second caller.
The second caller will only
be charged for their call from
the moment you answer and
not while they are waiting
for your initial contact.
• Call my bill
• Call Barring*
• Call Diversion*
• Charge Advice
• Reminder Calls*
• Three-way Calling*
• Call Return 1471
*A quarterly fee is payable for these services.
For more information about these
Select Services, call BT on Freefone
0800 800 150 for residential or 152
for business. If you are not on the
BT network, please ask your
telecommunications supplier for
information on their services.
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