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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Help
If you experience any problems, please call the Helpline on 0800 218 2182*
or email bt.helpdesk@vtecheurope.com. Additional answers to Frequently Asked
Questions can be found by visiting www.bt.com/producthelp
Handset not registering?
Is Searching displayed on the handset? You need to move closer to the base.
Check that the base is plugged into the mains power and switched on.
Check that there are charged batteries in the handset and that they are tted correctly.
Forgotten your PIN number
Try entering the default PIN = 0000. If you have changed the number and cannot remember it,
contact the BT Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
No display
Check that the handset batteries are charged and correctly tted. If necessary, replace
the batteries.
Nothing happens when you press any button
Is the icon displayed? If so, the key lock is on, press and hold to unlock the keypad.
No connection between handset and base
You may be out of range, is the icon ashing? If so, move closer to the base.
Handset is not charging properly
Make sure the handset is placed properly on the base/charger. When charging, the battery symbol
is shown lling up.
Clean the charging contacts with a soft, slightly damp (not wet) cloth.
Handset does not ring
Check that the batteries are inserted correctly.
Check that the handset ringer has not been switched off, see page 23.
34


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