General information
5432 – BT R123e – Edition 06 – 05.06.03
22
Guarantee
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the
option to replace the Response 123e, or
any component thereof, (other than
batteries), which is identified as faulty
or below standard, or as a result of
inferior workmanship or materials.
Products over 28 days old from the date
of purchase may be replaced with a
refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within 12 months
from the date of purchase, provided
that the equipment is sent to the
repair address within this period.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or
any attempt at adjustment or repair
other than approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee
period:
If you experience a problem with your
Response 123e please read the Help
section or call the Helpline on 0870
605 8047. Calls are charged at
national rates.
In the unlikely event of a defect
occurring, please return the product,
with the receipt, to the place of purchase.
Outside of the 12 month guarantee
period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you call
the Helpline on 0870 605 8047 for
information on our recommended
repair agents.
If you have to return your
Response 123e
Pack the unit securely, preferably in the
original packaging. All parts must be
returned including the mains power
adaptor. We cannot take responsibility
for goods damaged in transit.
