Guarantee
Subject to the terms listed below the
guarantee will provide for the repair of, or at
BT’s or its agent’s discretion, the option to
replace the Quartet 1100 or any component
thereof, (other than batteries), which is
identified as faulty or below standard, or as a
result of inferior workmanship or materials.
Products over 28 days old from the date of
purchase may be replaced with a refurbished
product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects
that occur 12 months from the date of
purchase, provided that the equipment is sent
to the repair address within this period.
• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read
the Help section beginning on page 23.
In the unlikely event of a defect occuring,
please return the product, with the receipt, to
the place of purchase.
Outside of the 12 month guarantee period:
If your product needs repair after the
guarantee period has ended, the repair must
meet the approval requirements for
connection to the telephone network.
We recommend that you call the repair centre
on 01325 304346.
If you have to return
your product
Prior to returning your product, please read
the Help section on page 23, or contact the
Helpline on 0845 769 7146 for assistance.
If you still feel you have to return your
product, pack the base station and handset
securely, preferably in the original packaging.
All parts must be returned, including line
cords, power supplies and original batteries.
(Please note that we can not take
responsibility for goods damaged in transit).
Technical information
How many telephones can you have?
All items of telephone equipment have a
Ringer Equivalence Number (REN), which is
used to calculate the number of items which
may be connected to any one telephone line.
Your Quartet 1100 has a REN of 1.
A total REN of 4 is allowed. If the total REN of
4 is exceeded, the telephones may not ring.
With different telephone types there is no
guarantee of ringing, even when the REN is
less than 4.
Only use approved power supply, item code:
872264.
Only use approved batteries, item code
872276.
This product complies with R&TTE directive
(1999/5/EC).
21
Quartet 1100 User Guide – Edition 5 – 17.8.00
General information
