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If you experience any problems, please call the Helpline on 0808 100 6556*
Guarantee
Your BT Graphite 1100 is guaranteed for a period of
12 months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT Graphite 1100
or any component thereof, (other than batteries),
which is identified as faulty or below standard, or as a
result of inferior workmanship or materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
Proof of purchase is provided.
The equipment is returned to BT or its agent as
instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to
returning your product, please read the Help section
beginning on page 36 or contact the BT Graphite
Helpdesk for assistance on 0808 100 6556*.
Additional answers to Frequently Asked Questions
are available from www.bt.com/producthelp
In the unlikely event of a defect occurring, the
helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect
your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network.
We recommend that you contact BT’s approved
repair agent Helpdesk Solutions on 0870 240 5029
or a local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place of
purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the line cords, power supply units and
the original batteries.
General information
41


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