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If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
Help
Customer Helpline
If you experience any difficulties
please call the BT Freelance Helpline
on 0870 605 8047* or email
bt.helpdesk@suncorptech.com
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of
purchase is required so please keep
your receipt.
Enter your phone’s base PIN
code here:
[ / / / ]
For more information on your PIN
code, see page 44.
Enter your remote access security
PIN here:
[ / / ]
Most problems are caused by the telephone and mains power
cables being incorrectly connected, not connected at all, or by
the power being turned off.
If you are experiencing a problem with your BT Freelance XD
5500, check the following:
the mains power supply is correctly connected at both the
base and at any chargers and that the power is switched on at
the wall socket.
the telephone line cord is correctly connected and you are
using the telephone line cord supplied.
the handset batteries are installed correctly and charged.
No display
Check that the batteries are correctly inserted into the handset
and fully charged.
Check that the handset is switched on. Press and hold .
No dial tone
Check that the telephone line cord is properly connected and
the line cord in use is the one supplied with the product.
Another handset may be using the line. Wait for the other
handset to hang up.
49


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