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If you experience any problems, please call the Helpline on 0808 100 6556*
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Is the handset registered correctly to the base, see page 43.
Check that the mains power is correctly connected.
Check that the handset is within range of the base.
The batteries are low, place the handset on the base/charger to recharge.
You hear the busy tone when you press .
Make sure the handset is in range of the base.
Another handset registered to your BT Freelance XC1500 base may be on the line.
Answering machine does not record any messages
The memory may be full. Play and delete old messages, see page 29-30.
The answering machine might be switched off or set to Answer only. See page 29.
Answering machine messages have the wrong date and time
Have you set the date and time? See page 9.
The answering machine and handset time and dat
e are set separately.
Cannot access your messages from another phone
Have you changed the remote access security PIN code? See page 36. Always keep a note of the
new PIN code in a safe place. Reset the remote access PIN, page 45.
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