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If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp
Help 75
No display
The batteries may be flat, dead or incorrectly inserted.
Recharge or replace the batteries.
Range icon flashes
Make sure the handset is registered to the base, see page 70.
Check that the mains power is correctly connected to the base.
Check that the handset is within range of the base.
If the batteries are low, place the handset on the base/charger to recharge.
Can’t achieve full 1km range
Make sure you’ve attached the long range antenna, see page 7.
The 1km range is achieved in ideal conditions. Obstacles between the handset
and location base, such as buildings, will affect the range performance.
You hear the busy tone when you press
Make sure the handset is in range of the base.
Another handset registered to your BT Elements 1K base may be on the line and
Auto Join is switched off, please see page 54.
Answering machine doesn’t record any messages
The memory may be full. Play and delete old messages, pages 44-45.
Answering machine messages have the wrong date and time
Have you set the date and time? See page 58.
75


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