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If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
Cannot register a handset to a base
• You can register a total of 5 handsets to your BT Edge 1500 base. Check that you have not
exceeded the limit.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid interference
when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly? Only use the line cord supplied otherwise your
phone may not work.
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Edge 1500 can interfere with other electrical equipment if it is placed
too close. It is recommended that you place your BT Edge 1500 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Edge 1500 Helpline on 0808 100 6556*.
General sales enquiries
• BT Residential lines – call 150. BT Business lines – call 152.
• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
Billing enquiries
• Refer to the telephone number shown on your telephone bill.
