13 General information
Products over 28 days old from the date of
purchase may be replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
n The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
n Proof of purchase is required.
n The equipment is returned to BT or its agent
as instructed.
n This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear and
tear, neglect, tampering with the equipment, or
any attempt at adjustment or repair other than
through approved agents.
n This guarantee does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
contact BT’s approved repair agent, Helpdesk
Solutions on 0870 240 5029 or a local qualified
repairer.
Returning your phone
Where possible, pack the product in its original
packaging. Please remember to include all parts,
including the line cords. (Please note that we
cannot take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting.
Need help?
Answers to Frequently Asked Questions are
available from
www.bt.com/producthelp
