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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.com/producthelp
Base unit does not ring, but the lights are on
• Have you connected the telephone line to the telephone wall socket correctly?
• You must use the telephone line cord supplied with the product otherwise the phone
may not work.
•
Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Diverse 7460 Plus can interfere with other electrical equipment if it is placed
too close. It is recommended that you place your BT Diverse 7460 Plus at least one metre away
from electrical appliances or metal obstructions to avoid any risk of interference.
•
Are you using your Diverse 7460 Plus on a Broadband line? If you are, then please ensure that
it is connected via an ADSL microfilter otherwise it may cause problems with your phone and
Broadband service. BT ADSL microfilters can be purchased from www.shop.bt.com
You keep hearing a beep
• You have pressed the wrong button in a sequence. Check the prompts in the display or refer to
instructions in this user guide.
•
The New Call alert might be switched on. The default setting is Off but if you have switched this
feature On, then your handset will beep when a missed call is received in your Calls list. See page
38 if you want to switch this feature Off.
•
The beeping might be a new text message alert. Check if you have received a new text message
and not viewed it yet, see page 50. This alert can be switched Off, see page 52.
•
Your battery may be low. Please refer to the battery icons on page 9 and check against the icons on
your handset display. If your battery is low, you will need to place the handset on the base to charge it.
•
You may be hearing an error tone. If you press and hold a handset button that does not have
a dual-function associated with it i.e. the BT button, then a long press will emit an error tone
(providing the handset key tone is set to on) and will not open the BT menu. A long press and hold
is only used for dual-function buttons i.e. a speed dial and keylock button etc, when the
dual-function will respond and there will be no error tone.
Customer Helpline
If you are still experiencing difficulties please call the BT Diverse 7460 Plus Helpline on 0800 218
2182* or visit www.bt.com/producthelp.
