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If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
General information
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference
Authorisation (FRA) number and instructions for replacement or repair. Please note you
will need the FRA number before returning the product. This does not affect your
statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the
approval requirements for connection to the telephone network. We suggest that you call
our recommended repair agents on 08702 405029.
Returning your product
If the Helpline is unable to remedy your problem they will issue a Fault Reference
Authorisation number and ask you to return the product to your original place of
purchase. Where possible, pack the product in its original packaging. Please remember
to include all parts, including the line cords, power supply units and the original batteries.
Enter your base PIN here:
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(see page 55 for more information)
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes, proof of purchase is required,
so please keep your receipt.
