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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.com/producthelp
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read the
Help section beginning on page 43 or contact the BT Concero Helpdesk for assistance on
0800 218 2182*. Additional answers to Frequently Asked Questions are available from
www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or repair. Please note you will need the FRA number
before returning the product. This does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval
requirements for connection to the telephone network. We suggest that you call our recommended
repair agents Discount Communications Ltd on 0800 980 8999.
Returning your phone
If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation
number and ask you to return the product to your original place of purchase. Where possible, pack
the product in its original packaging. Please remember to include all parts, including the line cords,
power supply units and the original batteries.
Additional/Replacement Items
For a full range of replacement items for the BT Concero 1500 range please call 0800 218 2182*.
* Calls made from within the UK mainland network are free. Mobile and international calls
may vary.
