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Answering machine
Your answering machine is on and ready to record messages. The controls are shown
in the base diagram to the bottom left and the features can also be accessed via the
handset
Ans MAchine
menu.
Recording your own outgoing message
Press
. The display shows
Ans MAchine
, press .
Press
to scroll to
Ans settings
and press .
Press
to scroll to
OutgOing Msg
and press .
Press
or to select either
Ans
&
recOrd
or
Answer
Only
and press .
Press
to scroll to
recOrd Msg
and press to record your message.
When prompted, speak your message into the handset. When finished press
.
Your message will be played back to you. Press if you want to delete the message.
Set the answer delay
To set the number of rings that are played before the answer machine picks up:
Press
. The display shows
Ans MAchine
, press .
Press
to scroll to
Ans settings
and press .
Press
to scroll to
Answer delAy
and press .
Press
or to select the number of rings before the answer machine answers: 2-9
rings or time saver and press
.
For detailed instructions on all the answering machine features see the full
user guide online at www.bt.com/producthelp
3 Go!
Set time and date
Press to open the main menu.
Press
to scroll to
hs settings
and press soft key.
dAte
&
tiMe
is displayed, press .
Press
to
set tiMe
and press soft key. Enter 2 digits for the hour and 2 for the minute
using the 24hr format and press soft key. You will hear a confirmation tone.
Press
,
set dAte
is displayed. Press . Enter the day, month and year using the
dd-mm-yy format and press . You will hear a confirmation tone.
Making calls
Press then dial the phone number. Press to end the call.
Answering calls
If you have subscribed to Caller Display, the caller’s details will be displayed before you answer
(see below and also the full user guide online at www.bt.com/producthelp for details).
Lift the handset from the base or charger to answer incoming calls. If the handset is
not on the base or charger, press
.
Mute
Press the
soft key during a call to activate Mute mode, if you want to prevent the caller
hearing anything from your end. Press the soft key again to resume your call.
Redial (up to last 10 numbers called)
Press
to open the list of most recently dialled numbers. Press or to scroll
through the list.
Press
to redial the number displayed or press
to access the options menu.
Phonebook
Storing new phonebook entries (up to 50)
Press to open the phonebook. The first entry (or
list eMPty
) is displayed.
Press the
left soft key,
Add
is displayed, press .
nAMe
is displayed. Using the letters on
the keypad, enter the name, then press . You may need to press the same button
a few times until the letter you want is displayed. For example, press once for
A
,
or twice for
B
.
nuMBer
is displayed, enter the phone number for the entry and press .
If you make a mistake, press to delete the last digit or letter entered.
Press
or to select a ringtone you want to be played when this caller rings you and
press to confirm. Press to return to standby.
Dialling a phonebook entry
Press
. Scroll or to the entry you want. Press to dial.
Or, search alphabetically using the keypad to enter the first letter of the name you want
then scroll or to the exact entry and press to dial.
Caller Display and the Call list
You must subscribe to a Caller Display service for this feature to work. Your network
provider may charge you for this service.
View and dial from the Call list
Press
, then or to scroll through the last 40 incoming calls.
The
indicates new missed calls. The number of New Calls to the handset is shown on
the standby screen until they have all been viewed in the calls list. To clear the missed calls
indication you need to scroll or through all the missed calls with the indication.
The
icon is displayed when the phone number is too long to be fully shown on
the screen. Press to allow you to scroll through the rest of the number.
Press
to dial the number displayed.
Copy a Call list number to the phonebook
Press
, then or to the entry you want and press .
Press
until
stOre nuMBer
is displayed and then press .
nAMe
is displayed.
Enter a name using the keypad and press . The number is displayed, press
to confirm.
You will hear Melody 1 played, press
or to choose a ringtone you want to be
played when this caller rings you and then press
.
Your phone
Handset
Base
ADSL
microfilter
Vol.
Ans.
on off
Delete
Stop
Skip
Find
Play
Open phonebook.
Soft key: Use with icons displayed
on the screen above the key.
During a call press to mute
your voice so your caller
cannot hear you.
End a call.
Press and hold for 5 seconds
to turn handset on/off.
Stop playback of current message.
Delete message.
Skip to next message.
Press and hold to lock/
unlock keypad.
Make internal calls.
Press and hold to insert a Pause
in number to be dialled.
Soft key: Use with icons displayed
on the screen above the key.
Opens menu.
Selects menu options.
Display Redial list and
move up menu options.
Increase volume.
Make/receive phone calls.
Display Call list and
move up menu options.
Decrease volume.
Replay message.
Press and hold to turn
ringer on/off.
Used when connected to a
switchboard/PBX, and with some
BT Calling Features.
Find
Page/locate
a handset.
Delete
Delete messages
during playback.
Stop
Stop message
during playback.
Ans.
on off
Switch answering
machine on/off.
Skip
Repeat current
message.
Vol.
Vol.
Adjust speaker
volume during
playback.
Find out more
New Frequently Asked Questions available at www.bt.com/producthelp
If you need more detailed instructions, a full user guide is available to
download from www.bt.com/producthelp
If you cannot find the answer to your problem in the full online user guide,
then please call our free Helpline on 0800 218 2182* . Our dedicated
advisors are more likely to be able to help you than the retailer where you
made your purchase.
This document is also available in other formats, such as Large print, Braille
and Audio CD. If you would like a copy, please call 0800 218 2182*.
The answer machine handset controls on buttons
and will only
work when a message is being played on the handset.
Help
Most problems can be fixed with a few simple checks.
Problem Solution
No dial tone Only use the cables and batteries supplied.
Make sure both the mains power adaptor cable and
telephone line cord are plugged into the correct sockets.
Poor speech quality Make sure the product is not located too close to other
electrical appliances. This can also help improve the
handset range from the base.
Battery icon flashing
and scrolling digits
The battery charge is very low. Make sure you charge the
batteries for 24 hours before use to ensure maximum
battery performance.
Using broadband on the same
phone line?
Make sure you plug the phone
into the wall socket via an ADSL
microfilter (not supplied), otherwise
you may have problems with this
product and your broadband service.
Answer machine not
answering calls
Check the answer machine is on and set to Answer &
Record. Also check that the ring delay is set to answer
before any voicemail service (e.g. 1571) on the line.
Green In use
LED indicator
Message display
showing number of
messages and answering
machine status.
Digits flash when there
are new messages.
Play
Play messages.
Red battery
charging LED
indicator
Skip
Skip forward during
message playback.
1412 Concero 1400 QSG [2].indd 2 20/03/2012 10:24
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  • How do I delete a name from my phone book list as there are no instructions in the user guide. The only info is for adding a new contact . Submitted on 29-4-2020 at 16:21

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  • How do I stop calls going to answering machine after two rings Submitted on 12-4-2020 at 13:45

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  • Both main and second phone displaying 'SEARCHING'constantly. I cannot receive or make calls. Why is this? Submitted on 26-3-2020 at 13:34

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