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If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp
41
If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp
Help
Phone doesn’t work
Have you activated the batteries correctly? See page 6.
Check that the mains power is correctly connected.
No dial tone or line cord error message displayed on screen
Is the telephone cord plugged into the base and phone wall socket?
Check that the mains power is correctly connected.
Only use the telephone cord supplied with the phone.
Can’t make or receive calls
Check that the mains power is correctly connected.
The batteries may need recharging.
Check that product call barring is not active – see Parental control on page 37.
Has there been a power cut? If so, place the handset back on the base for ten
seconds and try again. If it still doesn’t work, disconnect the batteries and mains
power for ten minutes, then reconnect and try again.
You have a dial tone, but the phone won’t dial out
If you’re connected to a switchboard, check whether you need to dial an access
code, see the full user guide, go to bt.com/producthelp.
Handset doesn’t ring
The ringer volume may be switched off, see page 33.
Check that the mains power is correctly connected.
Do Not Disturb may be switched on, see the full user guide, go to
bt.com/producthelp.
Block nuisance calls may be switched on, see page 23.
Make sure the handset is registered to the base, see the full user guide,
go to bt.com/producthelp.
41


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  • Hi, l am having problems with my phone but 8610; l phone someone options to left on the right it says back press it and l get mute, please can you help Submitted on 26-6-2023 at 22:06

    Reply Report abuse
  • When l phone someone it says back on the left hand side mute on the right hand side. It is but 8610 thank you Submitted on 26-6-2023 at 21:53

    Reply Report abuse


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