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If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp
Help 65
Can’t access your messages from another phone
Have you changed the system PIN code? See page 39.
Always keep a note of the new PIN code in a safe place.
Has Remote access been disabled? To enable Remote access, see page 58.
No Caller Display number/name displayed
Have you subscribed to a Caller Display service from your network provider?
See page 43.
The caller may have withheld their number.
An exact name/number match was not found in your contacts. Check that you’ve
stored the full STD dialling code.
Can’t register a handset to a base
You can register up to five handsets to your BT7500 base and you can register
your BT7500 handset to up to four bases. Check that you’ve not exceeded the
limits.
Check that you’ve entered the correct PIN number (default PIN 0000).
Check that you’re at least one metre away from other electrical equipment to
avoid interference when registering.
65


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