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10. Dépannage
10.1 Problèmes courants
Ce chapitre explique comment résoudre les problèmes typiques que vous pourriez rencontrer
en utilisant l’imprimante. En cas de problème avec l’imprimante, vérifiez tout d’abord que vous
avez correctement effectué les tâches suivantes.
Si vous rencontrez encore des problèmes, contactez le service clientèle du fabricant du
produit ou votre revendeur local.
Problème Cause possible Solution
Le voyant LED n’est pas
allumé.
Le cordon d’alimentation
est mal branché.
Assurez-vous que l’imprimante est bien
branchée sur la prise électrique avec le
cordon d’alimentation.
Allumez l’imprimante.
- Brother Printer
Management Tool affiche
Tête ouverte.
- La LED clignote en rouge.
La tête d’impression est
ouverte.
Fermez la tête d’impression.
- Brother Printer
Management Tool affiche
Plus de ruban ou Err.
encod. ruban.
- La LED clignote en rouge.
Le ruban est terminé. Installez un nouveau rouleau de ruban.
Pour installer un nouveau rouleau de
ruban, consultez la section
3.1 Charger
le ruban.
Le ruban est mal installé. Réinstallez le ruban.
Pour installer le rouleau de ruban,
consultez la section
3.1 Charger le
ruban.
- Brother Printer
Management Tool affiche
Pas de papier.
- La LED clignote en rouge.
Le rouleau d’étiquettes est
terminé.
Installez un nouveau rouleau
d’étiquettes.
Pour installer un nouveau rouleau
d’étiquettes, consultez la section
3.2 Charger le support
.
L’étiquette est mal installée. Réinstallez le rouleau d’étiquettes.
Pour installer le rouleau d’étiquettes,
consultez la section
3.2 Charger le
support.
Le capteur de marques
noires/d’espacement n’est
pas étalonné.
Étalonnez le capteur de marques
noires/d’espacement.
- Brother Printer
Management Tool affiche
Bourrage papier.
- La LED clignote en rouge.
Le capteur de marques
noires/d’espacement n’est
pas étalonné.
Étalonnez le capteur de marques
noires/d’espacement.
Assurez-vous que la taille
d’étiquette est définie
correctement.
Définissez la taille d’étiquette
correctement.
71


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