579458
6
Zoom out
Zoom in
Previous page
1/8
Next page
4
Referenc e
If the problems below occur while using this machine, the following may help you to solve
them.
Potential types of problems
Problem Solution
The QL printer does not print, or
a printing error is received.
Is the cable loose?
Check that the cable is connected securely.
Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall it.
Is there enough roll remaining?
Check that there is enough roll remaining.
Is the DK Roll compartment cover open?
Check that the DK Roll compartment cover is closed.
Has a print error or transmission error occurred?
Turn off the Brother QL printer and then turn it on again. If there
is still a problem, contact your Brother dealer.
If the printer is connected via a USB hub, try connecting it
directly to the PC. If not, try connecting it to another USB port.
The power button is not lit.
Is the power cord inserted correctly?
Check that the power cord is inserted. If it is inserted correctly,
try plugging it into another electrical outlet.
The printed label contains
streaks or poor quality
characters, or the label is not fed
correctly.
Is the print head or roller dirty?
While the print head generally remains clean under normal use,
lint or dirt from the roller may become stuck on the printer head.
If this occurs, clean the roller.
See
Î "Roller maintenance" in page 2.
A data transmission error
appears on the PC.
Is the correct port chosen?
Check that the correct port is chosen from the "Print to the
following port" list in the Printer Properties dialog box.
Is the QL printer in cooling mode (the STATUS lamp is flashing
in orange)?
Wait until the STATUS lamp stops flashing and then try printing
again.
Labels are jammed in the cutter. Contact Brother Customer Service at 1-877-BROTHER.
The label is not ejected properly
after printing.
Check that the ejection path of the label is not blocked.
Check that the DK Roll is set properly by removing the DK Roll
and reinstalling it.
Ensure that the DK Roll cover is closed properly.
The print quality is poor
Is there dirt or lint on the roller preventing it from rolling freely?
Clean the roller using the cleaning sheet (separately available).
For details, please see
Î "Roller maintenance" in page 2
After replacing the Roll while the
Add-In feature was activated, the
layout style was not updated.
Close P-touch Editor to exit the Add-In, and then reactivate the
Add-In.
The P-touch Add-In icon is not
displayed in Microsoft
®
Word.
Is Microsoft
®
Word started up from Microsoft
®
Outlook
®
?
Is Microsoft
®
Word chosen as the default editor for Microsoft
®
Outlook
®
?
Due to program limitations, the Microsoft
®
Word Add-In does
not work with the above settings. Quit Microsoft
®
Outlook
®
, and
restart Microsoft
®
Word.
2 Troubleshooting
6


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Brother QL720 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Brother QL720 in the language / languages: English as an attachment in your email.

The manual is 0,69 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Brother QL720

Brother QL720 Installation Guide - English - 38 pages

Brother QL720 Installation Guide - German - 43 pages

Brother QL720 User Manual - German - 23 pages

Brother QL720 Installation Guide - Dutch - 38 pages

Brother QL720 User Manual - Dutch - 23 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info