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Troubleshooting
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Printed barcodes cannot be read. Print labels so that barcodes are aligned with the print head as shown
below:
1 Print head
2 Barcodes
3 Printing orientation
Try using another scanner.
We recommend printing the Barcode with Print Quality options set to [Give
priority to print quality] (except for 2-colour printing).
For Windows Vista
To display the [Quality] options, open the printer properties by clicking the
Start button - [Control Panel] - [Hardware and Sound] - [Printers],
right-clicking the printer you want to set up, and then clicking [Printing
Preferences].
For Windows 7
To display the [Quality] options, open the printer properties by clicking the
Start button - [Devices and Printers], right-clicking the printer you want to set
up, and then clicking [Printing Preferences].
For Windows 8 / Windows 8.1
To display the [Quality] options, open the printer properties by clicking
[Control Panel] in the [Apps] screen - [Hardware and Sound] - [Devices and
Printers], right-clicking the printer you want to set up, and then clicking
[Printing Preferences].
For Windows 10
To display the [Quality] options, open the printer properties by clicking the
Start button - [Settings] - [Devices] - [Printers & scanners] - [Devices and
Printers], right-clicking the printer you want to set up, and then clicking
[Printing Preferences].
For Mac
To change the Print Quality options, open the Print dialog box and choose
[Basic] from the print options pop-up menu.
A white vertical line appears when
printed in red.
1 Remove the DK Roll from the printer.
2 Close the DK Roll Compartment Cover completely.
3 Press and hold the Editor Lite Button for more than five seconds. Wait while
the platen roller rotates.
4 When the platen roller stops rotating, load the DK Roll.
The roller will rotate for about 40 seconds.
Problem Solution
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