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Troubleshooting
120
8
Troubleshooting
Scanning difficulties
Difficulty Cause Suggestions
TWAIN or WIA errors
appear when starting
to scan. (Windows
®
)
The TWAIN or WIA driver has not been
selected as the primary source in your
scanning application.
Make sure the Brother TWAIN or WIA driver is
selected as the primary source in your scanning
application. For example, in OmniPage SE 18, click
Scan Settings, and then click Select to select the
Brother TWAIN/WIA driver.
TWAIN errors appear
when starting to scan.
(Macintosh)
TWAIN driver has not been selected as
the primary source in your scanning
application.
Make sure the Brother TWAIN driver is selected
as the primary source.
In PageManager 9, click File, Select Source,
and then select the Brother TWAIN driver.
OS X v10.8.x, 10.9.x, 10.10.x or later users can
also scan documents using the ICA Scanner Driver.
My scanned images
have black lines
running through them,
blank spaces, or are of
overall bad quality.
This problem occurs if a foreign object,
such as a paper clip or ripped paper,
is stuck in the machine.
Check the ADF slot and make sure that the slot is
clear. If you find foreign objects, remove them from
your machine.
My scanned image is
missing.
The Document Guides are not adjusted
to fit the width of the document.
Adjust the Document Guide to fit the width of the
document. When Cropping is set to Automatic
(Deskew ON) and you are scanning a document
that contains multiple page sizes, insert narrow
pages straight and as close to the center of the
machine as possible. If the document does not stay
straight while feeding, use Continuous Scanning.
The settings are not suitable for your
document. For example, an A4
document is fed when “Letter” was
selected as the document size.
Make sure the document size settings are suitable
for your document.
For Windows
®
: see Paper tab on page 40.
For Macintosh: see Paper tab on page 77.
The scan speed is too
slow.
The resolution is not suitable for your
document.
Decrease the machine resolution.
For Windows
®
: see Image tab on page 31.
For Macintosh: see Image tab on page 67.
Unusual noise occurs
when the power is ON.
Check the transport lock is unlocked.
125


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