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Appendix
20
If you need additional help, visit support.brother.com.
Problem Solution
The label printer does not print.
Check that the Tape Cassette is
inserted correctly.
If the Tape Cassette is empty, replace it.
Check that the Cassette C
over is securely closed.
Check that the charge is not low.
Check that the label printer is on.
Check that the mobile device is not in sleep mode.
Check that the mobile devices Bluetooth setting is on.
Check that the label printer is con
nected to your mobile device via Bluetooth.
Check that the label printer is selected in the P-touch app.
Check that the label printer is not paired with another device.
Make sure the label printer and your mobile device are close enough to
co
mmunicate.
• Make sure no devices that emit radio wave
s (for example, a microwave oven) are
located nearby.
Check that the correct printer driver is installed when printing from a computer.
Connect the label printer to your computer
with the included USB cable when
printing from a computer.
Check the label is not blank.
The tape does not feed
correc
tly.
• The tape gets stuck inside the
label printer.
If the tape is bent, cut off the b
ent section.
If the tape is jammed, remove the tape cassette, pull out the jammed tape, and
th
en cut it.
Check that the end of the tape out of the Tape Guide.
Confirm that the tape is pointed at
the Tape Exit Slot.
Remove the tape cassette and insert it again.
A tape jam error cannot be
cleared des
pite following the
troubleshooting steps.
Contact Brother customer service.
A horizontal gap runs through
th
e middle of the printed label.
Streaks or poor quality printed labels generally indicate that the Print Head is dirty.
See Maintenance: Clean the Print Head.
An error occurred when using a
m
obile app.
Go to your mobile app’s settings menu > Support page > FAQs &
Troubleshooting
I want to cancel the current
printi
ng job.
Make sure that the label p
rinter is on, and then lightly press the Power button.
The ink ribbon is separated
from the ink roller.
If the ink ribbon is broken, replace the tape c
assette.
If not, leave the tape uncut and remove the
tape cassette, then wind the loose ink
ribbon back onto the spool.
1
Spool
22


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