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Troubleshooting
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25
Network Setup Problems 25
Problem Solution
You are using security software Confirm your settings in the installation dialog box.
Allow access when the security software alert message appears during the
machine installation.
Your security settings
(SSID/Network Key) are incorrect
Recheck and select the correct security settings.
The manufacturer's name or model number of the wireless access
point/router may be used as the default security settings.
See the instructions supplied with your wireless access point/router for
information on how to find the security settings.
Ask the manufacturer of your wireless access point/router or ask your
Internet provider or network administrator.
Your machine is placed too far from
your mobile device
Move your machine within about one metre of the mobile device when you
configure the Wi-Fi network settings.
There are obstructions (walls or
furniture, for example) between your
machine and the mobile device
Move your machine to an obstruction-free area.
A wireless computer, Bluetooth
supported device, microwave oven
or digital cordless phone is near the
machine or the wireless access
point/router
Move other devices away from the machine.
You are using MAC Address filtering You can confirm the MAC address by printing the machine settings report.
See Confirming the P-touch Labelling Machines Settings on page 110 for more
information.
Your wireless access point/router is
in stealth mode (not broadcasting the
SSID)
You must type the correct SSID name during the installation or when using
the Printer Setting Tool.
Check the SSID name in the instructions supplied with your wireless access
point/router and reconfigure the Wi-Fi settings.
Your machine is not connected
correctly to the network
Check the wireless connection indicator on the LCD.
: Connected in Wi-Fi mode.
: Disconnected in Wi-Fi mode, so the wireless settings must be
reconfigured.
: Connected or disconnected in Wireless Direct mode.
I have checked and tried all of the
above, but still cannot complete the
Wi-Fi settings
Turn the machine off, and then turn it on again. Then try and configure the Wi-Fi
settings again.
212


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