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Troubleshooting for Other Fax Problems
Related Models:
MFC-L5700DN/MFC-L5750DW/MFC-L6800DW/MFC-L6900DW
Difficulties Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall socket and the LINE socket of the
machine. If you subscribe to DSL or VoIP services, contact your service
provider for connection instructions. If you are using a VoIP system, try
changing the Compatibility setting to Basic (for VoIP). This will lower
modem speed and turn off Error Correction Mode (ECM).
Make sure you pressed Fax and the machine is in Fax mode.
Print the Transmission Verification Report and check for an error.
Contact your administrator to check your Secure Function Lock
Settings.
Ask the other party to check that the receiving machine has paper.
Cannot receive a fax. If you are using a telephone answering machine (External TAD
Mode) on the same line as the Brother machine, make sure your
answering machine is set up correctly.
1. Set your answering machine to answer in one or two rings.
2. Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Act. Code for people
sending manual faxes. For example: “After the beep, leave a
message or press *51 and Start to send a fax.”
3. Set your answering machine to answer calls.
4. Set your Brother machine’s Receive Mode to External TAD.
Make sure your Brother machine’s Fax Detect feature is turned On. Fax
Detect is a feature that allows you to receive a fax even if you have
answered the call on an external or extension telephone.
Received faxes
appear as split pages.
Turn on Auto Reduction.
Dialling does not work.
(No dial tone)
Check all line cord connections.
Change Tone/Pulse setting. (Available only for some countries)
Poor sending quality. Try changing your resolution to Fine or S.Fine.
Make a copy to check your machine’s scanner operation. If the copy
quality is not good, clean the scanner.
For more information, see the Online User's Guide: Clean the Scanner.
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Troubleshooting
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Others manual(s) of Brother MFC-L6900DW

Brother MFC-L6900DW Installation Guide - English - 2 pages

Brother MFC-L6900DW Quick start guide - English - 30 pages

Brother MFC-L6900DW User Manual - English - 712 pages

Brother MFC-L6900DW Installation Guide - German - 2 pages

Brother MFC-L6900DW Quick start guide - German - 33 pages

Brother MFC-L6900DW User Manual - German - 83 pages

Brother MFC-L6900DW User Manual - German - 737 pages

Brother MFC-L6900DW Installation Guide - Dutch - 2 pages

Brother MFC-L6900DW Quick start guide - Dutch - 33 pages

Brother MFC-L6900DW User Manual - Dutch - 81 pages

Brother MFC-L6900DW User Manual - Dutch - 726 pages

Brother MFC-L6900DW Installation Guide - French - 2 pages

Brother MFC-L6900DW Quick start guide - French - 33 pages

Brother MFC-L6900DW User Manual - French - 80 pages

Brother MFC-L6900DW User Manual - French - 730 pages


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