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Troubleshooting
73
B
BT Call Sign On
(U.K. only)
BT Call Sign is set to ON. You cannot
change the Receive Mode from
Manual to another mode.
Set BT Call Sign to OFF. (See BT Call
Sign (U.K. only) in chapter 5 of the
Advanced User’s Guide.)
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not detect
it.
Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are using non Brother Original
ink the machine may not detect the ink
cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact your
Brother dealer.
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges
on page 66.)
Cannot Print
Replace Ink
One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine has
a colour fax, the machine's
“handshake” will ask that the fax be
sent as monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 66.)
Comm.Error Poor telephone line quality caused a
communication error.
If the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Fail You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open The scanner cover is not completely
closed.
Lift the scanner cover and then close it
again.
The ADF cover is not completely
closed.
Open the ADF cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover
until it clicks.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.
Disconnected The other person or other person's fax
machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP)
system, try changing the Compatibility
to Basic (for VoIP). (See Telephone
line interference / VoIP on page 95.)
Document Jam The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
(See Using the ADF on page 29.)
(See Document jam on page 80.)
High Temperature The print head is too warm. Allow the machine to cool down.
Error Message Cause Action
81


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Others manual(s) of Brother MFC-J6710DW

Brother MFC-J6710DW User Manual - English - 80 pages

Brother MFC-J6710DW Installation Guide - English - 38 pages

Brother MFC-J6710DW User Manual - German - 90 pages

Brother MFC-J6710DW User Manual - German - 151 pages

Brother MFC-J6710DW Installation Guide - German - 39 pages

Brother MFC-J6710DW User Manual - Dutch - 153 pages

Brother MFC-J6710DW Installation Guide - Dutch - 38 pages

Brother MFC-J6710DW User Manual - Dutch - 87 pages

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Brother MFC-J6710DW User Manual - French - 158 pages

Brother MFC-J6710DW Installation Guide - French - 38 pages


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