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The machine does not answer
when called.
Make sure the machine is in the correct Receive Mode for your setup.
(Choose the Receive Mode uu page 30) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the telephone line
cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Line Type to your telephone type. (Setting the Telephone Line Type uu page 36)
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket of the machine.
Make sure that the FAX key is illuminated.
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error.
(uuAdvanced User’s Guide: Reports)
Transmission Verification Report
says “RESULT:ERROR”.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get “RESULT:ERROR” on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (uuAdvanced User’s Guide: Turning off
Memory Receive operations), print fax messages from the machine’s memory
(uuAdvanced User’s Guide: Printing a fax from the memory), or cancel a Delayed
Fax or Polling Job. (Cancelling a fax in progress uu page 28)
(uuAdvanced User’s Guide: Checking and cancelling waiting jobs) If the problem
continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(Telephone line interference / VoIP uu page 88)
If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Line Type to your telephone type. (Setting the Telephone Line Type uu page 36)
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(Cleaning the scanner glass uu page 60)
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (Cleaning the scanner glass uu page 60)
Handling Incoming Calls
Difficulty Suggestions
The machine “hears” a voice as a
CNG Tone.
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off.
(Fax Detect uu page 34)
Telephone Line or Connections (continued)
Difficulty Suggestions
92


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Brother MFC-J5910DW Installation Guide - English - 42 pages

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Brother MFC-J5910DW User Manual - German - 146 pages

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Brother MFC-J5910DW Quick start guide - Dutch - 151 pages

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