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Difficulties Suggestions
There is a paper jam. See Related Information: Printer Jam or Paper Jam.
Make sure the paper guides are set to the correct paper size.
Use the jam prevention settings.
For copying
See Related Information: Change the Print Setting Options When Having Printing
Problems.
For printing
See Related Information: Prevent Smudged Printouts and Paper Jams
(Windows®) or Prevent Smudged Printouts and Paper Jams (Mac).
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the
machine. Make sure paper is not still jammed in the machine.
See Related Information: Remove Paper Scraps.
The paper jams when you use 2-
sided copy or 2-sided print.
If paper jams occur frequently during 2-sided copying or 2-sided printing, the
paper feed rollers may be stained with ink. Clean the paper feed rollers.
See Related Information: Clean the Paper Feed Rollers.
Printing Received Faxes
Difficulties Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
This is usually caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
Black lines when receiving The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Left and right margins are cut off
or a single page is printed on two
pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are
using.
See Related Information: Change the Paper Size and Paper Type.
Turn on Auto Reduction.
See Related Information: Shrink Page Size of an Oversized Incoming Fax.
Received colour fax prints only in
monocrome.
Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again.
See Related Information: Replace the Ink Cartridges.
Related Information
If You Are Having Difficulty with Your Machine
Troubleshooting
Error and Maintenance Messages
Replace the Ink Cartridges
Unprintable Area
Check the Print Quality
Change the Paper Size and Paper Type
Acceptable Paper and Other Print Media
Clean the Print Head from Your Brother Machine
Clean the Print Head from Your Computer (Windows®)
Clean the Print Head from Your Computer (Mac)
Check the Print Alignment from Your Brother Machine
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Others manual(s) of Brother MFC-J5730DW

Brother MFC-J5730DW Installation Guide - English - 2 pages

Brother MFC-J5730DW Quick start guide - English - 31 pages

Brother MFC-J5730DW User Manual - German - 2 pages

Brother MFC-J5730DW Quick start guide - German - 39 pages

Brother MFC-J5730DW User Manual - German - 827 pages

Brother MFC-J5730DW Installation Guide - Dutch - 2 pages

Brother MFC-J5730DW Quick start guide - Dutch - 39 pages

Brother MFC-J5730DW User Manual - Dutch - 820 pages

Brother MFC-J5730DW Installation Guide - French - 2 pages

Brother MFC-J5730DW Quick start guide - French - 37 pages

Brother MFC-J5730DW User Manual - French - 826 pages


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