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Troubleshooting
99
B
The machine is not printing or has
stopped printing.
Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
Scanning difficulties
Difficulties Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
OCR does not work. Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. See
Accessing Brother Support (Macintosh) on page 5 for further instructions.
Network scanning does not work. See Network difficulties (Network models only) on page 100.
Cannot scan. (For MFC-7860DW)
Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the installation CD-ROM. This
program will repair and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution. (See Basic tab in the Software User’s Guide.)
Paper handling difficulties
Difficulties Suggestions
The machine does not feed paper.
The LCD shows No Paper or a
Paper Jam message.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure that manual feed mode is not chosen in the printer driver.
Clean the paper pick-up roller. See Routine maintenance on page 55.
If the LCD shows the Paper Jam message and you still have a problem, see
Error and maintenance messages on page 76.
How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set
up to print the envelope size you are using. This is usually done in the Page Setup
or Document Setup menu of your application.
Printing difficulties (continued)
Difficulties Suggestions
109


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Others manual(s) of Brother MFC-7860DW

Brother MFC-7860DW User Manual - English - 64 pages

Brother MFC-7860DW User Manual - German - 68 pages

Brother MFC-7860DW User Manual - German - 174 pages

Brother MFC-7860DW User Manual - Dutch - 174 pages

Brother MFC-7860DW User Manual - Dutch - 67 pages

Brother MFC-7860DW User Manual - French - 69 pages

Brother MFC-7860DW User Manual - French - 176 pages


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