451211
155
Zoom out
Zoom in
Previous page
1/190
Next page
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9
Phone Line or Connections
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup.
(See Basic receiving operations on page 5-1.) Check for a dial tone. If
possible, call your machine to hear it answer. If there is still no answer,
check the telephone line cord connection. If there is no ringing when you
call your machine, ask your telephone company to check the line.
Sending Faxes
Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check
your machine’s scanner operation.
Transmission Verification
Report says ‘Result:NG’ or
‘Result:ERROR’.
There is probably temporary noise or static on the line. Try sending the
fax again. If you send a PC FAX message and get ‘Result:NG’ or, on the
Transmission Verification Report, your machine may be out of memory.
To gain extra memory, you can turn off Fax Storage (see Setting Fax
Storage
on page 8-2), print fax messages in memory (see
Printing a fax
from the memory on page 5-6) or cancel a Delayed Fax or Polling Job
(See Cancelling a scheduled job on page 6-11.) If the problem
continues, ask the telephone company to check your phone line.
Vertical black lines when
sending.
If the copy you made shows the same problem, your scanner is dirty.
(See
Cleaning the scanner
on page 13-19.)
Handling Incoming Calls
machine ‘Hears’ Voice as
CNG Tone.
If your machine is set to Fax Detect ON, it is more sensitive to sounds.
Your machine may mistakenly interpret certain voices or music on the
line as a calling fax machine and respond with fax receiving tones.
Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by
turning Fax Detect to OFF. (See Fax Detect on page 5-5.)
Sending a Fax Call to the
machine.
If you answered at the machine, press Mono Start and hang up
immediately. If you answered on an extension phone, press your Fax
Receive Code (default setting is ( 51). When your machine answers,
hang up.
Custom features on a single
line.
If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail,
an alarm system or any other custom feature on a single phone line with
your machine, it may create a problem sending or receiving fax data.
For example: If you are sending or receiving a fax message while a
custom feature signal comes through on the line, the signal can
temporarily interrupt or disrupt the fax data. Brother’s ECM feature
should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and
receive data on a single, shared line with custom features. If avoiding a
slight interruption is crucial to your business, we recommend a separate
phone line with no custom features.
DIFFICULTY SUGGESTIONS
155


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Brother MFC-3820CN at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Brother MFC-3820CN in the language / languages: English as an attachment in your email.

The manual is 3,32 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Brother MFC-3820CN

Brother MFC-3820CN Installation Guide - English - 29 pages

Brother MFC-3820CN Installation Guide - German - 29 pages

Brother MFC-3820CN User Manual - German - 205 pages

Brother MFC-3820CN Installation Guide - Dutch - 29 pages

Brother MFC-3820CN User Manual - Dutch - 190 pages

Brother MFC-3820CN Installation Guide - French - 29 pages

Brother MFC-3820CN User Manual - French - 190 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info