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TROUBLESHOOTING
A-20
Bobbin thread does
not wind neatly on the
bobbin.
The thread is not passed through the bobbin
winding thread guide correctly.
Correctly pass the thread through the bobbin
winding thread guide.
B-32
Bobbin spins slowly. Press [+] in the bobbin winding window to
increase the bobbin winding speed.
B-34
The thread that was pulled out was not wound
onto the bobbin correctly.
Wind the thread that was pulled off around
the bobbin 5 or 6 times clockwise.
B-33
Skipped stitches Needle is turned, bent or the point is dull. Replace the needle. B-45
Using improper needle or thread for the
selected fabric.
Check the information about the needle and
thread to be used.
B-46, E-21
Machine is threaded incorrectly. Check the steps for threading the machine
and rethread it correctly.
B-38
Dust or lint has collected under the needle
plate.
Remove the dust or lint with the brush. A-15
Needle is installed incorrectly. Reinstall the needle correctly. B-45
Needle is defective. Replace the needle. B-45
Needle breaks Needle is installed incorrectly. Reinstall the needle correctly. B-45
Needle clamp screw is not tightened. Tighten the needle clamp screw. B-45
Needle is turned or bent. Replace the needle. B-45
Using improper needle or thread for the
selected fabric.
Check the needle and fabric combination. B-46, E-21
Upper thread tension is too strong. Adjust the thread tension setting. E-30
Fabric is pulled during sewing. Do not pull the fabric during sewing.
Spool cap is set incorrectly. Check the method for attaching the spool
cap, then reattach the spool cap.
B-38
There are scratches around the hole(s) in the
embroidery foot.
Replace the embroidery foot, or consult your
authorized dealer.
B-42
There are scratches on the bobbin case. Replace the bobbin case, or consult your
authorized dealer.
A-15
Needle is defective. Replace the needle. B-45
Upper threading is incorrect. Check the steps for threading the machine
and rethread the machine.
B-38
Bobbin is set incorrectly. Reset the bobbin thread correctly. B-36
Embroidery foot is attached incorrectly. Attach the embroidery foot correctly. B-42
Screw of the embroidery foot is loose. Securely tighten the screw of the embroidery
foot.
B-42
Stabilizer is not attached to fabric being
embroidered.
Attach stabilizer. E-11
Bobbin thread is incorrectly wound. Use a correctly wound bobbin. B-31
Fabric does not feed
through the machine
Needle is turned, bent or the point is dull. Replace the needle. B-45
Thread is entangled. Cut the entangled thread and remove it from
the race.
A-13
Fabric puckers There is a mistake in the upper or bobbin
threading.
Check the steps for threading the machine
and rethread it correctly.
B-36, B-38
Thread tension is set incorrectly. Adjust the thread tension. E-30
Needle is turned, bent or the point is dull. Replace the needle. B-45
Spool cap is set incorrectly. Check the method for attaching the spool
cap, then reattach the spool cap.
B-38
High-pitched sound
while sewing
Pieces of thread are caught in the race. Clean the race. A-15
Upper threading is incorrect. Check the steps for threading the machine
and rethread the machine.
B-38
There are scratches on the bobbin case. Replace the bobbin case, or consult your
authorized dealer.
A-15
A bobbin designed specifically for this machine
is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
B-36
Character pattern
does not turn out
Thread tension is set incorrectly. Adjust the thread tension. E-30
Problem Cause Solution Page
170


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