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Troubleshooting
Appendix A-7
MAINTENANCE AND TROUBLESHOOTING
A
While embroidering
The sewing light
does not come on.
The sewing light is damaged. Contact your authorized dealer or the nearest
Brother authorized service center.
“Light” is set to “OFF” in the settings screen. Change the setting to “ON. B-11
Embroidery unit
does not operate.
Embroidery unit is not attached correctly. Reattach the embroidery unit correctly. B-26
Embroidery frame was attached before the unit
was initialized.
Remove the embroidery frame, and then
perform the initialization process correctly.
B-27
Symptom Probable Cause Remedy Reference
Machine does not
operate.
“Start/Stop” button was not pushed. Press the “Start/Stop” button. B-4
The bobbin winder shaft is pushed to the right. Move the bobbin winder shaft to the left. B-14
There is no pattern selected. Select a pattern. B-35
Presser foot is not lowered. Lower the presser foot. B-2
Needle breaks.
Needle is installed incorrectly. Reinstall the needle correctly. B-23
Needle clamp screw is not tightened. Tighten the needle clamp screw. B-23
Needle is turned or bent. Replace the needle. B-23
Using improper needle or thread for the
selected fabric.
Check the information about the needle and
thread to be used.
B-23
Upper thread tension is too tight. Adjust the thread tension. E-26
Spool cap is set incorrectly. Check the method for attaching the spool cap,
then reattach the spool cap.
B-14
There are scratches around the opening in the
needle plate.
Replace the needle plate, or consult your
authorized Brother dealer.
There are scratches around the opening in the
presser foot.
Replace the presser foot, or consult your
authorized Brother dealer.
A-5
There are scratches on the bobbin case. Replace the bobbin case, or consult your
authorized Brother dealer.
A-2
Needle is defective. Replace the needle. B-23
A bobbin designed specifically for this machine
is not used.
Incorrect bobbins will not work properly. Only
use a bobbin designed specifically for this
machine.
B-14
Upper threading is incorrect. Check the steps for threading the machine and
rethread the machine.
B-19
Bobbin is set incorrectly. Reset the bobbin correctly. B-17
Embroidery foot is attached incorrectly. Attach the embroidery foot correctly. A-5
Needle breaks.
Stabilizer is not attached to fabric being
embroidered.
Attach stabilizer. B-29
Bobbin thread is incorrectly wound. Use a correctly wound bobbin. B-14
Symptom Probable Cause Remedy Reference
91


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